Terms of Service

Please read these terms carefully before using our services. By engaging with Servvio, you agree to be bound by these terms and conditions.

Effective: June 22, 2025
Jurisdiction: United States

Table of Contents

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Servvio Technologies, Inc. ("Servvio," "we," "us," or "our") regarding your use of our software development services, website, and related offerings.

Important Notice

By accessing our website, engaging our services, or entering into any agreement with Servvio, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Binding Agreement

These Terms create a binding legal agreement and will remain in effect for the duration of our business relationship. If you do not agree to these Terms, please do not use our services or website.

Authority to Enter Agreement

By accepting these Terms, you represent and warrant that:

  • You have the legal authority to enter into this agreement
  • If representing an organization, you have proper authorization to bind that entity
  • You are at least 18 years of age
  • Your use of our services complies with applicable laws and regulations

2. Description of Services

Servvio provides comprehensive software development and technology consulting services designed specifically for startups and growing businesses.

Core Services

Software Development

  • • Custom web applications
  • • API development and integration
  • • Database design and optimization
  • • Software architecture planning

Mobile Applications

  • • iOS and Android development
  • • Cross-platform solutions
  • • Mobile app optimization
  • • App store deployment

AI Solutions

  • • Process automation
  • • Machine learning integration
  • • Data analytics and insights
  • • AI strategy consulting

Technology Consulting

  • • Technology strategy planning
  • • Architecture reviews
  • • Digital transformation
  • • Technical due diligence

3. Client Responsibilities

Successful project completion requires active collaboration and certain responsibilities from our clients.

Information and Access

Clients agree to:

  • Provide accurate, complete, and timely information necessary for project completion
  • Grant appropriate access to systems, accounts, and resources as needed
  • Respond to requests for feedback, approval, or clarification within agreed timeframes
  • Designate authorized representatives for project decisions and approvals
  • Maintain confidentiality of any proprietary Servvio methodologies or tools

Content and Materials

For projects requiring client-provided content, you represent and warrant that:

  • You own or have proper rights to all content, images, text, and materials provided
  • Provided materials do not infringe upon third-party intellectual property rights
  • Content complies with applicable laws and does not contain illegal or harmful material
  • You have obtained necessary permissions for any third-party integrations

Impact of Delays

Delays caused by failure to meet client responsibilities may result in project timeline extensions and additional costs. We will work with clients to minimize such impacts while maintaining project quality.

4. Payment Terms

Pricing and Invoicing

All project pricing will be detailed in individual project agreements. Payment terms include:

  • Prices quoted in US Dollars, exclusive of taxes
  • Fixed-price projects: 50% upfront, remainder on completion
  • Time and materials: invoiced bi-weekly or monthly
  • Standard payment terms: Net 30 days
  • Late payment fee: 1.5% per month after due date

Payment Methods

Accepted Methods

  • • Bank transfer (ACH/Wire)
  • • Corporate credit cards
  • • Check (US clients only)
  • • Online payment platforms

Additional Costs

  • • Scope changes and revisions
  • • Third-party software licenses
  • • Expedited delivery requests
  • • Extended timeline due to client delays

Non-Payment Consequences

In case of non-payment, Servvio reserves the right to suspend work, withhold deliverables, terminate agreements, and pursue collection activities including reasonable attorney fees.

5. Intellectual Property Rights

Ownership of Deliverables

Upon full payment of all fees, ownership of custom software developed specifically for the client will transfer to the client, subject to the following:

Client Owns

  • • Custom code written specifically for the project
  • • Project-specific designs and user interfaces
  • • Custom integrations and configurations
  • • Project documentation and user manuals

Servvio Retains

  • • Proprietary methodologies and frameworks
  • • Reusable code libraries and components
  • • Development tools and internal systems
  • • General knowledge and experience gained

Third-Party Components

Many projects incorporate third-party software, libraries, or services:

  • Open-source components remain subject to their original licenses
  • Commercial third-party software requires appropriate licensing by the client
  • Servvio will identify all third-party components used in projects
  • Clients are responsible for ongoing license compliance

Portfolio Rights

Servvio reserves the right to use project work in our portfolio, case studies, and marketing materials unless specifically prohibited in the project agreement. We will not disclose confidential client information in such uses.

6. Confidentiality

Definition of Confidential Information

Confidential Information includes any non-public information disclosed by either party, including:

  • Business plans, strategies, and financial information
  • Technical specifications, source code, and system architectures
  • Customer lists, user data, and market research
  • Proprietary processes, methodologies, and trade secrets
  • Any information marked as confidential or reasonably considered confidential

Mutual Obligations

Protection Measures

  • • Maintain strict confidentiality
  • • Use same care as for own confidential information
  • • Limit access to authorized personnel only
  • • Implement appropriate security measures

Data Security

  • • Encrypted data transmission and storage
  • • Access controls and authentication
  • • Regular security audits and assessments
  • • Employee training on data protection

Survival of Obligations

Confidentiality obligations survive termination of any agreement and continue for a period of five (5) years, or indefinitely for trade secrets and proprietary information.

7. Warranties and Disclaimers

Limited Warranty

Servvio warrants that:

  • Services will be performed with professional skill and care consistent with industry standards
  • Deliverables will substantially conform to specifications agreed upon in writing
  • We have the right and authority to enter into this agreement
  • Our performance will not infringe upon third-party intellectual property rights

Warranty Period and Remedies

Coverage Period

  • • Software defects: 90 days from delivery
  • • Documentation errors: 30 days from delivery
  • • Critical bugs: Immediate fix or workaround
  • • Minor issues: Resolution within reasonable time

Remedies

  • • Repair or replace defective deliverables
  • • Re-perform non-conforming services
  • • If remedy fails: refund of fees paid
  • • No obligation for client modifications

Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY SET FORTH ABOVE, SERVVIO DISCLAIMS ALL OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ERROR-FREE OPERATION, AND COMPATIBILITY WITH ALL SYSTEMS.

8. Limitation of Liability

Important Legal Notice

THE FOLLOWING PROVISIONS LIMIT SERVVIO'S LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Exclusion of Consequential Damages

IN NO EVENT SHALL SERVVIO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

  • Lost profits, revenue, or business opportunities
  • Loss of data, goodwill, or reputation
  • Business interruption or downtime costs
  • Cost of substitute services
  • Third-party claims against client

Cap on Direct Damages

Servvio's total liability for any claim shall not exceed:

Fixed-Price Projects

The total amount paid by client for the specific project giving rise to the claim

Ongoing Services

The amount paid by client in the twelve (12) months preceding the claim

Exceptions

These limitations do not apply to:

  • Servvio's willful misconduct or gross negligence
  • Violation of confidentiality obligations
  • Intellectual property infringement claims
  • Liability that cannot be excluded by law

9. Termination

Termination for Convenience

Either party may terminate the agreement for any reason with written notice:

  • Fixed-price projects: 30 days written notice
  • Ongoing services: 30 days written notice
  • Time and materials work: 15 days written notice
  • Emergency situations: Immediate notice with explanation

Termination for Cause

Either party may terminate immediately upon written notice if the other party:

Material Breach

  • • Fails to cure breach within 30 days of notice
  • • Repeatedly breaches agreement terms
  • • Violates confidentiality obligations
  • • Engages in illegal or unethical conduct

Financial Issues

  • • Fails to pay undisputed invoices when due
  • • Becomes insolvent or bankrupt
  • • Makes assignment for benefit of creditors
  • • Has receiver or trustee appointed

Effects of Termination

Upon termination:

  • Client shall pay for all work completed through the termination date
  • Servvio will deliver all completed work products
  • Work in progress may be delivered at Servvio's discretion
  • Both parties shall return confidential information
  • Accrued rights and obligations remain enforceable

Surviving Provisions

The following provisions survive termination: Payment obligations, Intellectual property rights, Confidentiality, Limitation of liability, Dispute resolution, and General provisions.

10. Indemnification

Client Indemnification

Client agrees to indemnify, defend, and hold harmless Servvio from any claims arising from:

  • Client's use of deliverables in violation of these Terms
  • Content, data, or materials provided by client
  • Modifications made by client or third parties
  • Client's violation of applicable laws or regulations
  • Breach of client's representations and warranties
  • Integration with client's existing systems or third-party services

Servvio Indemnification

Servvio agrees to indemnify client from third-party claims that deliverables infringe patents, copyrights, or trade secrets, provided:

Conditions

  • • Client promptly notifies Servvio of claim
  • • Servvio has sole control of defense
  • • Client provides reasonable cooperation
  • • Claim relates to unmodified deliverables

Remedies

  • • Obtain license for continued use
  • • Modify to avoid infringement
  • • Replace with non-infringing alternative
  • • Terminate and refund fees paid

Exclusive Remedies

THE INDEMNIFICATION PROVISIONS SET FORTH THE SOLE AND EXCLUSIVE REMEDIES FOR INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS.

11. Dispute Resolution

Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith resolution through:

Direct Negotiation

  • • Written notice describing the dispute
  • • 30-day period for good faith discussions
  • • Senior management involvement
  • • Documentation of resolution efforts

Mediation Process

  • • Neutral third-party mediator
  • • Shared mediation costs
  • • Non-binding recommendations
  • • Confidential proceedings

Binding Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration:

  • American Arbitration Association (AAA) Commercial Arbitration Rules
  • Single arbitrator with relevant industry experience
  • Arbitration conducted in English language
  • Location: United States (specific location to be agreed)
  • Decision final and binding on both parties

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

12. General Provisions

Entire Agreement

These Terms, together with any executed project agreements, statements of work, and privacy policy, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

Modifications

These Terms may only be modified:

  • By written agreement signed by both parties
  • For minor updates: 30 days written notice from Servvio
  • Continued use after notice constitutes acceptance
  • Material changes require explicit client consent

Assignment and Force Majeure

Assignment Rights

  • • Servvio may assign to affiliates or in M&A
  • • Client needs consent to assign
  • • Subcontracting permitted with notice
  • • Servvio remains liable for performance

Force Majeure

  • • Events beyond control: natural disasters, war, strikes
  • • Notice required within 10 days of event
  • • Performance suspended during event
  • • No liability for delays caused by force majeure

Questions About These Terms?

If you have questions about these Terms of Service, please contact our legal team.

Legal Inquiries

legal@servvio.com

Direct Contact

+1 (555) 123-4567

Business Address

Remote & On-site Operations

Acceptance Confirmation

By engaging our services, accessing our website, or clicking "I Agree" on any project proposal, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

Effective: June 22, 2025 Jurisdiction: Delaware, USA Version: 2.1 Language: English

Servvio Technologies, Inc.

These Terms of Service constitute a legally binding agreement. Our commitment to transparent and fair business practices is reflected in these comprehensive terms.

Business Entity

Delaware Corporation

Governing Law

Delaware State Law

Dispute Resolution

Binding Arbitration

Professional Services

Software Development

© 2025 Servvio Technologies, Inc. All rights reserved. These terms are protected by copyright.